Alerts and evaluations
Alerts
An alert warns about something that falls due soon or that is already overdue. There are three kinds:
| Alert | Example |
|---|---|
| Mantenimiento (Maintenance job) | «MAN-000042 está previsto mañana» (MAN-000042 is planned for tomorrow) or «MAN-000042 sigue sin ejecutar» (MAN-000042 is still not executed). |
| Inspección (Inspection) | «Vence la inspección de Ascensores» (The Lifts inspection falls due) or «Inspección de Ascensores vencida» (Lifts inspection overdue). |
| Plazo de corrección (Correction deadline) | «Plazo de corrección de ITL-0007» (Correction deadline for ITL-0007), with its severity. |
Each alert links to its maintenance job, its inspection schedule or its correction plan.
The Alertas (Alerts) page has two tabs: Sin leer (Unread) and Todas (All). You can mark one alert with Marcar como leída (Mark as read) or all alerts with Marcar todas como leídas (Mark all as read).
In Configuración (Settings), TBA decides how many days in advance the alerts arrive for inspections, for contract notice periods and for maintenance jobs.
Provider evaluation
An evaluation is the score that a TBA user gives a provider on a date. It scores five criteria from 1 to 5 stars:
- Service quality
- Deadlines
- Communication
- Value for money
- Safety and compliance
The Valoración global (Overall score) is the average of the five criteria. Each criterion accepts a comment.
A provider keeps all its evaluations. Its page shows how its score changes over time. The provider list shows the latest one.
See Evaluate a provider.